Terms & Conditions
Last Updated: September 28, 2026
These Terms & Conditions apply to services provided by PRO Auto Detailing LLC (“PRO Auto Detailing,” “we,” “us,” or “our”). By booking or purchasing our services, you agree to the following terms.
1. Appointments & Service Pricing
Service prices are based on the selected package, vehicle type, size, condition, and services requested. Additional charges may apply for vehicles requiring substantially more time or labor than normally expected, including excessive pet hair, stains, odors, dirt, debris, contamination, or other conditions requiring additional work. When practical, we will notify the customer of significant additional charges before performing the additional work.
2. Cancellations, Rescheduling & No-Shows
We understand that schedules change. Customers should provide as much notice as reasonably possible when canceling or rescheduling an appointment. Late cancellations, repeated rescheduling, or no-shows may result in loss of a deposit, a cancellation fee, or a requirement for prepayment before future appointments. PRO Auto Detailing reserves the right to reschedule appointments due to weather, equipment issues, staffing, unsafe working conditions, or other circumstances that prevent us from safely providing the service.
3. Vehicle Condition
Customers are responsible for informing PRO Auto Detailing of known vehicle damage, aftermarket modifications, loose or damaged components, electrical problems, water leaks, or other conditions that could affect the detailing process. Existing scratches, chips, cracks, stains, worn materials, failing clear coat, damaged trim, loose components, or other pre-existing conditions may become more noticeable after cleaning or detailing.
4. Personal Belongings
Customers should remove valuables and important personal belongings before service. PRO Auto Detailing is not responsible for personal property left inside the vehicle unless loss or damage results directly from our negligence.
5. Service Results
We make reasonable professional efforts to achieve the best result possible for the vehicle's condition. However, detailing cannot guarantee complete removal or correction of every stain, odor, scratch, water spot, paint defect, contamination, or other imperfection. Paint correction, stain removal, odor treatment, headlight restoration, and similar restorative services can improve a vehicle's condition but may not restore the affected surface to a new or perfect condition.
6. Mobile Services
Customers booking mobile service are responsible for providing a safe and legally accessible location where the vehicle can be serviced. Weather, parking restrictions, property rules, access limitations, or unsafe conditions may require an appointment to be relocated or rescheduled.
7. Maintenance Plans
Maintenance services are intended for vehicles that have been brought to an acceptable condition through an initial qualifying detail or otherwise approved by PRO Auto Detailing. Membership or maintenance frequency does not guarantee a particular appointment date or time. Customers may select from available appointments within the applicable service period. Vehicles requiring work substantially beyond normal maintenance may be subject to additional charges or may require a full detailing service before continuing maintenance service. Specific billing, cancellation, scheduling, and service-frequency terms presented when purchasing a maintenance plan also apply.
8. Payment
Payment is due according to the terms presented during booking or upon completion of service. Deposits, when required, may be applied toward the final service balance. Additional authorized services or condition-based charges will be added to the final balance. Customers should contact PRO Auto Detailing promptly with questions or concerns regarding a charge or completed service.
9. Satisfaction & Service Concerns
If you believe an area was overlooked or a service was not performed as agreed, please contact us as soon as reasonably possible after your appointment. We may request photographs or an opportunity to inspect the vehicle before determining an appropriate resolution.
10. SMS & Marketing Communications
Customers may voluntarily opt in to receive recurring marketing text messages from PRO Auto Detailing, including promotions, special offers, service updates, and other marketing communications. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Consent to receive marketing text messages is not required as a condition of purchasing goods or services.
11. Limitation of Liability
PRO Auto Detailing is responsible for damage directly caused by our negligence while performing an agreed service, subject to applicable law. We are not responsible for pre-existing damage, normal wear and tear, manufacturer defects, previously repaired or compromised surfaces, or problems resulting from conditions that were not reasonably apparent before service. Nothing in these Terms & Conditions excludes rights or remedies that cannot legally be excluded.
12. Changes to These Terms
PRO Auto Detailing may update these Terms & Conditions periodically. The version posted on our website at the time of booking will apply unless otherwise required by law.
13. Contact Us
Questions regarding these Terms & Conditions can be directed to PRO Auto Detailing LLC through the contact information provided on our website.